Delivery, returns and cancellations
98% of our orders are delivered within 2 workings days after the order is placed.
Orders are delivered by courier (except items that fit through a letter box). The couriers will send you an email on the morning your order is out for delivery.
Delivery PricesMaximum UK Mainland Delivery charge is £4.95
*Standard delivery is for UK mainland only. Islands, Highlands and Ireland postage charges are calculated and displayed when you add to your shopping basket.
Delivery During Busy PeriodsPlease note delivery will be within 2 working days except during exceptionally busy periods.
Delivery to Islands, Highlands and IrelandN:B Definition of UK Mainland: Couriers define the following postcodes as Highlands and add a surcharge of £15
AB31-38, AB40-56, IV1-28 , IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW, PA20-38, PA41-49, PA60-70, PH4-44, and PH49-50. Delivery to the above post codes incurs a surcharge, which will be displayed when you enter your postcode.For orders to Ireland, Islands and the wbove postcodes please allow an extra working day for delivery.
Delivery to Europe and The Rest of the World
For orders outside of the UK please click on the following link - http://www.greenhousesensation.co.uk/delivery-to-europe-and-the-rest-of-the-world
What if you're out?
You can add a safe place to leave your parcel when you place your order. If you are not in and you have not provided ‘if out’ instructions the driver will leave a card with instructions of how to arrange a redelivery.
Returns and Cancellations
Return postage will only be refunded if the item is faulty, damaged or if the incorrect item has been sent.
Simply phone 0845 602 3774 or email email@example.com to notify us of your intention to return the unwanted goods within 14 days of delivery and 30 days for faulty/damaged goods.
You will then have 7 working days for the goods to be returned.
- This guarantee does not affect your statutory consumer rights.
- In the case of faulty goods being delivered please contact us immediately by telephone or email.
- Faulty goods will be replaced by us and return postage costs incurred will be refunded. Or we can refund the full price paid including the delivery charge and we will arrange for the product to be collected at our cost.
- Refunds are processed within 7 working days of the returned product(s) being received by Greenhouse Sensation.
You can cancel your order before your order has been received by you. To cancel an order call 0845 602 3774 or email firstname.lastname@example.org with the subject line 'CANCEL ORDER'. If your order has not been dispatched we will refund your payment card in full within 7 working days of the cancellation email been received. We will email you a confirmation that your refund has been processed.
All of our products are guaranteed for a minimum of 12 months and for longer where indicated. If you have cause to use your guarantee please call 0845 602 3774 or email email@example.com and we will repair, replace or refund your product as per your statutory rights.
Our Gardening Angels are on hand if you have any questions or queries about your order. Call 0845 602 3774 or email firstname.lastname@example.org.