Delivery, returns and cancellations

Fast Delivery
Order
Day
Time OrderedDelivery
Day
Monday Before
9.30am
Tuesday
After
9.30am
Wednesday
Tuesday Before
9.30am
Wednesday
After
9.30am
Thursday
Wednesday Before
9.30am
Thursday
After
9.30am
Friday
Thursday Before
9.30am
Friday
After
9.30am
Tuesday
Friday All days Tuesday
Weekend All days Tuesday

Delivery Prices

Maximum UK Mainland Delivery charge is £4.95
  • Light items: Delivery charge £2.95
  • Standard items and Orders over £25: Delivery charge £4.95
*Standard delivery is for UK mainland only. Islands, Highlands, Ireland and Rest of the World are calculated and displayed when you add to your shopping basket.

Delivery to Islands, Highlands and Ireland

N:B Definition of UK Mainland UK Mainland is defined as postcodes on mainland England, Wales and Scotland excluding the following postcodes. AB31-38, AB40-56, IV1-28 , IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW, PA20-38, PA41-49, PA60-70, PH4-44, and PH49-50. Delivery to the above post codes incurs a small surcharge, which will be displayed when you enter your postcode.

For orders to Ireland or remote areas of Scotland please allow an extra working day. You will receive a confirmation of the delivery date on your email order confirmation.

If you would like to arrange a specific delivery day or an instruction as to where to leave your product, please complete the 'comments' box in the online checkout, email info@greenhousesensation.co.uk or call 0845 602 3774 after you have placed your order.

Delivery to Europe and The Rest of the World

For orders outside of the UK please click on the following link - http://www.greenhousesensation.co.uk/delivery-to-europe-and-the-rest-of-the-world

What if you're out?

Royal Mail: If you have paid £2.95

If the parcel won’t fit through your letter box and you are out when Royal Mail try to deliver, the driver will leave you a card asking you to collect your parcel from your local delivery office or to call the number on the card to arrange a redelivery.

Courier: If you have paid £4.95

You can add alternative delivery instructions (such as a safe place to leave your parcel) when you place your order. If you are not in and you have not provided ‘if out’ instructions the driver will leave a card asking you to call the phone number on the card to arrange a redelivery or to arrange to collect the parcel from your local depot. *Please note maximum limit for delivery messages in 50 characters.

Returns and Cancellations

Return postage will only be refunded if the item is faulty, damaged or if the incorrect item has been sent.

Simply phone 0845 602 3774 or email info@greenhousesensation.co.uk to notify us of your intention to return the unwanted goods within 14 days of delivery and 30 days for faulty/damaged goods.

You will then have 7 working days for the goods to be returned.

  • This guarantee does not affect your statutory consumer rights.
  • In the case of faulty goods being delivered please contact us immediately by telephone or email.
  • Faulty goods will be replaced by us and return postage costs incurred will be refunded. Or we can refund the full price paid including the delivery charge and we will arrange for the product to be collected at our cost.
  • Refunds are processed within 7 working days of the returned product(s) being received by Greenhouse Sensation.

Cancellations

You can cancel your order before your order has been received by you. To cancel an order call 0845 602 3774 or email info@greenhousesensation.co.uk with the subject line 'CANCEL ORDER'. If your order has not been dispatched we will refund your payment card in full within 7 working days of the cancellation email been received. We will email you a confirmation that your refund has been processed.

Guarantees

All of our products are guaranteed for a minimum of 12 months and for longer where indicated. If you have cause to use your guarantee please call 0845 602 3774 or email info@greenhousesensation.co.uk and we will repair, replace or refund your product as per your statutory rights.

Contact Us

Our Gardening Angels are on hand if you have any questions or queries about your order. Call 0845 602 3774 or email info@greenhousesensation.co.uk.