Terms & Conditions
Returns and Cancellations
14 Day Returns
We will refund or exchange any product, providing it's in a fully re-saleable condition if you notify us of your intention within 14 days.
Simply phone 0845 602 3774 or email firstname.lastname@example.org to notify us of your intention to return the goods within 14 days of delivery.
You will then have 7 working days for the goods to be returned.
To return your goods follow these steps...
1: Notify us of your intention to return the goods by emailing email@example.com or calling 0845 602 3774 within 14 working days of the goods being delivered. Add ‘RETURNS’ to the subject line of your email.
2: Return the goods so they are received by Greenhouse Sensation within 7 working days of notifying us of your intention to return the goods. Once we receive your goods we will refund your money in full (excluding carriage charges).
This guarantee does not affect your statutory consumer rights.
In the case of faulty goods being delivered please contact us immediately by telephone or email.
Faulty goods will be replaced by us and return postage costs incurred will be refunded.Or we can refund the full price paid including the delivery charge and we will arrange for the product to be collected at our cost.
Refunds are processed within 7 working days of the returned product(s) being received by Greenhouse Sensation.
You can cancel your order before your order has been received by you. To cancel an order call 0845 602 3774 or email firstname.lastname@example.org with the subject line ‘CANCEL ORDER’. If your order has not been dispatched we will refund your payment card in full within 7 working days of the cancellation email been received. We will email you a confirmation that your refund has been processed.
All of our products are guaranteed for 12months. If you have cause to use your guarantee please call 0845 602 3774 or email email@example.com and we will repair, replace or refund your product as per your statutory rights.
Our Gardening Angels are on hand if you have any questions or queries about your order. Call 0845 602 3774 or email firstname.lastname@example.org.
Your privacy is important to us. We will never sell or transfer your details. We use your information to fulfil your order and send you a Greenhouse Sensation brochure, and if you have signed up to our newsletter we will also send the newsletter. Customers must be over 18 to place an order with Greenhouse Sensation. You can read about how we protect your data and more about your privacy rights here