Returns and Guarantee Policy:

We offer a full money back guarantee if for any reason you are dissatisfied with your purchase. All we ask is that you return the goods to us unused within 14 days and we will refund your money in full (excluding carriage charges).
This guarantee does not affect your statutory consumer rights.

If you do have a complaint you should contact us immediately so that we may attempt to resolve the problem. You may telephone us on 0845 602 3774, fax us on 0845 602 3775 or email us at info@greenhousesensation.co.uk. We do all we can to respond to complaints promptly and within five working days.

We do advise all customers to read any care and maintenance information included with our products and product instructions to avoid the possibility of damage due to inappropriate use. If goods are damaged by inappropriate use we are unable to offer a refund or provide replacement goods. In the case of faulty goods being delivered we ask that customers contact us immediately by telephone, fax, email or letter. Faulty goods will be replaced by us and return postage costs incurred will be refunded in addition to the provision of replacement goods or refund of original costs including reasonable carriage charges.