Terms and conditions

Here’s our contact details...

To speak to our customer service team or Gardening Angels, call 0845 602 3774. They are available to speak to from 8.30am to 5.30pm, Monday to Friday.

If you don’t have time for a chat, you can also drop us an email at info@greenhousesensation.co.uk. Or if you prefer putting pen to paper, our free post address is “FREEPOST greenhouse sensation”.

Whether you are browsing or shopping, we hope our site offers you a hassle-free online experience. Here’s some guidance on how to shop on our website. All prices shown on the website include V.A.T.

1. To add a product to your wheelbarrow, add the quantity you would like to order in the box marked with a ‘0’. Then click ‘Add to wheelbarrow’.
2. You will be re-directed to your wheelbarrow where you can choose to continue shopping or checkout.
3. To proceed to checkout, add your postcode to the ‘Estimate Delivery Box’ to calculate your delivery cost.
4. During checkout you will be transferred to a secure server where you will be asked to complete contact and payment details.
5. Once your order is complete you will receive a confirmation email.

You can be assured that all credit card transactions conducted on this website are both secure and protected. Our site is only secure if you use the correct shopping process. Do not under any circumstances e-mail your credit card details to Greenhouse Sensation as transmitting your details by this method may not be secure.

We also offer a full money back guarantee if for any reason you are not satisfied with your purchase. Simply notify us of your intention to return the goods within 14 days of delivery and then ensure we receive the returned goods within 7 working days of Greenhouse Sensation confirming that we have received the Return email. To return your goods to receive a refund follow these steps

1: Notify us of your intention to return the goods to us. You must email info@greenhousesensation.co.uk within 14 working days of the goods being delivered. Add ‘RETURNS’ to the subject line of your email.

2: Return the goods so that they are received by Greenhouse Sensation within 7 working days of Greenhouse Sensation confirming receipt of your email notifying us of your intention to return the goods. If you do return your goods within this time we will refund your money in full (excluding carriage charges).
This guarantee does not affect your statutory consumer rights.

We do advise all customers to read any care and maintenance information included with our products and product instructions to avoid the possibility of damage due to inappropriate use. If goods are damaged by inappropriate use we are unable to offer a refund or provide replacement goods. In the case of faulty goods being delivered we ask that customers contact us immediately by telephone, fax, email or letter. Faulty goods will be replaced by us and return postage costs incurred will be refunded in addition to the provision of replacement goods or refund of original costs including reasonable carriage charges.

All refunds are processed within 7 working days of the returned products being received by Greenhouse Sensation. We will email you a confirmation that your refund has been processed.

In addition to returning your products you can cancel your order before your order has been received by you. To do this simply email info@greenhousesensation.co.uk with the subject line ‘CANCEL ORDER’.

If your order has not been dispatched we will refund your payment card in full within 7 working days of the cancellation email been received. We will email you a confirmation that your refund has been processed.

If you do have a complaint you should contact us immediately so that we may attempt to resolve the problem. You may telephone us on 0845 602 3774, fax us on 0845 602 3775 or email us at info@greenhousesensation.co.uk. We do all we can to respond to complaints promptly and within five working days.

Registered company name: Greenhouse Sensation is a trading name of Nutriculture UK ltd.

Registered address is 3 – 5 Paddock Road, West Pimbo, Skelmersdale, Lancashire, WN8 9PL

Company registration number: 586 83 74

VAT registration number: GB 920 1616 64

http://www.greenhousesensation.co.uk/privacy-policy.html