Delivery, returns and cancellations
2 Working Days
98% of our orders are delivered within 2 workings days after the order is placed.
Orders are delivered by courier (except items that fit through a letterbox).
***Update 29th May***
Please note that we are currently experiencing very high order volumes due to the bank holiday affecting both of our packing times and courier delivery timesacles.
Some orders are currently taking 3-4 days to reach customers.
You will receive an email when your order is dispatched giving you the date and time of dleivery.
Delivery PricesOrders up to £19.99 - UK Mainland Delivery charge is £2.95
Orders over £20.00 - UK Mainland Delivery charge is £4.95
Delivery During Busy PeriodsPlease note delivery will be within 2 working days except during exceptionally busy periods. Orders placed after 8:30am on a Thursday will be delivered Tuesday.
Delivery to Islands, Highlands and IrelandN.B. Definition of UK Mainland: Couriers define the following postcodes as Highlands and add a surcharge of £15
AB31-38, AB40-56, IV1-28 , IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW, PA20-38, PA41-49, PA60-70, PH4-44, and PH49-50. Delivery to the above post codes incurs a surcharge, which will be displayed when you enter your postcode. For orders to Ireland, Islands and the above postcodes please allow an extra working day for delivery.
Delivery to Europe and The Rest of the World
For orders to Europe and the rest of the world, we simply charge cost for the delivery. Please email email@example.com with the details of your order requirements and we will send you the quote. Email: firstname.lastname@example.org
Alternatively, see our European online retail partners
What if you're out?
You can add a safe place to leave your parcel when you place your order. If you are not in and you have not provided ‘if out’ instructions the driver will leave a card with instructions of how to arrange a redelivery.
Returns and Cancellations
Return postage will only be refunded if the item is faulty, damaged or if the incorrect item has been sent.
Simply email email@example.com to notify us of your intention to return the unwanted goods within 14 days of delivery and 30 days for faulty/damaged goods.
Except for the extended returns period at Christmas, you will then have 7 working days for the goods to be returned.
- This guarantee does not affect your statutory consumer rights.
- In the case of faulty goods being delivered please contact us immediately by telephone or email.
- Faulty goods will be replaced by us and return postage costs incurred will be refunded. Or we can refund the full price paid including the delivery charge and we will arrange for the product to be collected at our cost.
- Refunds are processed within 7 working days of the returned product(s) being received by Greenhouse Sensation.
You can cancel your order before your order has been received by you. To cancel an order call 0845 602 3774 or email firstname.lastname@example.org with the subject line 'CANCEL ORDER'. If your order has not been dispatched we will refund your payment card in full within 7 working days of the cancellation email been received. We will email you a confirmation that your refund has been processed.
All of our products are guaranteed for a minimum of 12 months and for longer where indicated. If you have cause to use your guarantee please call 0845 602 3774 or email email@example.com and we will repair, replace or refund your product as per your statutory rights.
Our Gardening Angels are on hand if you have any questions or queries about your order. Call 0845 602 3774 or email firstname.lastname@example.org.