2-3 working days - Latest Delivery & Returns Information

Delivery

 

Delivery Time

We are currently working on a delivery time of 2-3 working days.

Delivery Prices

Orders up to £19.99 - UK Mainland Delivery charge is £2.95
Orders over £20.00 - UK Mainland Delivery charge is £5.95
Maximum UK Mainland Delivery charge is £5.95
*Standard delivery is for UK Mainland only. Islands, Highlands and Northern Ireland postage charges are calculated and displayed when you add to your shopping basket.

Delivery to Jersey and Guernsey is currently unavailable.


Delivery to Islands, Highlands and Ireland

N.B. Definition of UK Mainland: Couriers define the following postcodes as Highlands and add a surcharge of £15
AB31-38, AB40-56, IV1-28 , IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW, PA20-38, PA41-49, PA60-70, PH4-44, and PH49-50. Delivery to the above post codes incurs a surcharge, which will be displayed when you enter your postcode. For orders to Ireland, Islands and the above postcodes please allow an extra working day for delivery.

Delivery to GY & JE postcodes is currently unavailable.


Delivery to Europe and The Rest of the World

See our European online retail partners
http://www.greenhousesensation.co.uk/delivery-to-europe-and-the-rest-of-the-world


What if you're out?

You can add a safe place to leave your parcel when you place your order. If you are not in and you have not provided ‘if out’ instructions the driver will leave a card with instructions of how to arrange a redelivery.


What happens if my order received is Missing, Damaged or Incomplete?

Sorry your order hasn't arrived as it should have. Please get in touch by email info@greenhousesensation.co.uk

To speed up the process make sure you include:

  • Your order number
  • Your full name and email address
  • Details of the missing or damaged products
  • A picture of your returns form including any handwritten notes or initials
  • A photo of any damaged items

Please report any missing, damaged or faulty products within 30 working days of receiving the order.


Returns and Cancellations

Return postage will only be refunded if the item is faulty, damaged or if the incorrect item has been sent.
Simply email info@greenhousesensation.co.uk to notify us of your intention to return the unwanted goods within 14 days of delivery and 30 days for faulty/damaged goods.
Except for the extended returns period at Christmas, you will then have 14 days for the goods to be returned.

- This guarantee does not affect your statutory consumer rights.
- In the case of faulty goods being delivered please contact us immediately by email info@greenhousesensation.co.uk
- Faulty goods will be replaced by us and return postage costs incurred will be refunded. Or we can refund the full price paid including the delivery charge and we will arrange for the product to be collected at our cost.
- Refunds are processed within 7 working days of the returned product(s) being received by Greenhouse Sensation.


Cancellations

You can cancel your order before your order has been received by you. To cancel an order email info@greenhousesensation.co.uk with the subject line 'CANCEL ORDER'. If your order has not been dispatched we will refund your payment card in full within 7 working days of the cancellation email been received. We will email you a confirmation that your refund has been processed.


Guarantees

All of our products are guaranteed for a minimum of 12 months and for longer where indicated. If you have cause to use your guarantee please email info@greenhousesensation.co.uk and we will repair, replace or refund your product as per your statutory rights.


Contact Us

Our Gardening Angels are on hand if you have any questions or queries about your order. Email info@greenhousesensation.co.uk