Latest Delivery & Returns Information
Latest Delivery Update - 13.06.22
We have recently been experiencing some unprecedented delays, and delivery times have subsequently been extended. This is due to changing our warehouse location and ultimately working towards making our offering more streamlined and efficient, to benefit all our customers.
We’d just like to a take a moment to thank you all for your patience at this time. As a small, independent UK manufacturer, your custom and support means a great deal to us.
We are of course still accepting and fulfilling orders, just at the slightly extended delivery time of 7-10 working days. However, we hope to be back to business as normal very soon – with our usual super speedy delivery times!
We are currently working on a delivery time of 7-10 working days.
Orders up to £19.99 - UK Mainland Delivery charge is £2.95
Orders over £20.00 - UK Mainland Delivery charge is £5.95
Maximum UK Mainland Delivery charge is £5.95
*Standard delivery is for UK Mainland only. Islands and Highlands postage charges are calculated and displayed when you add to your shopping basket.
Delivery to Jersey, Guernsey and Ireland is currently unavailable.
Delivery to Islands & Highlands
N.B. Definition of UK Mainland: Couriers define the following postcodes as Highlands and add a surcharge of £15
AB31-38, AB40-56, IV1-28 , IV30-32, IV36-49, IV51-56, IV63, KA27-28, KW, PA20-38, PA41-49, PA60-70, PH4-44, and PH49-50. Delivery to the above post codes incurs a surcharge, which will be displayed when you enter your postcode. For orders to Ireland, Islands and the above postcodes please allow an extra working day for delivery.
Delivery to GY, JE & Ireland postcodes is currently unavailable.
Delivery to Europe and The Rest of the World
See our European online retail partners
What if you're out?
You can add a safe place to leave your parcel when you place your order. If you are not in and you have not provided ‘if out’ instructions the driver will leave a card with instructions of how to arrange a redelivery.
What happens if my order received is Missing, Damaged or Incomplete?
Sorry your order hasn't arrived as it should have. Please get in touch by email email@example.com
To speed up the process make sure you include:
- Your order number
- Your full name and email address
- Details of the missing or damaged products
- A picture of your returns form including any handwritten notes or initials
- A photo of any damaged items
Please report any missing, damaged or faulty products within 30 working days of receiving the order.
Returns and Cancellations
Return postage will only be refunded if the item is faulty, damaged or if the incorrect item has been sent.
Simply email firstname.lastname@example.org to notify us of your intention to return the unwanted goods within 14 days of delivery and 30 days for faulty/damaged goods.
Except for the extended returns period at Christmas, you will then have 14 days for the goods to be returned.
- This guarantee does not affect your statutory consumer rights.
- In the case of faulty goods being delivered please contact us immediately by email email@example.com
- Faulty goods will be replaced by us and return postage costs incurred will be refunded. Or we can refund the full price paid including the delivery charge and we will arrange for the product to be collected at our cost.
- Refunds are processed within 7 working days of the returned product(s) being received by Greenhouse Sensation.
You can cancel your order before your order has been received by you. To cancel an order email firstname.lastname@example.org with the subject line 'CANCEL ORDER'. If your order has not been dispatched we will refund your payment card in full within 7 working days of the cancellation email been received. We will email you a confirmation that your refund has been processed.
All of our products are guaranteed for a minimum of 12 months and for longer where indicated. If you have cause to use your guarantee please email email@example.com and we will repair, replace or refund your product as per your statutory rights.
Our Gardening Angels are on hand if you have any questions or queries about your order. Email firstname.lastname@example.org